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Field service operations are so dynamic, companies must alternate between planning orders and operations, solving problems, handling administration, and everything in between. FSM software provides intelligent planning based on the team's availability, location and previous work history. How does FSM software work? FSM technology automates all the processes that a standard field service.

Company performs every day. Typically, FSM technology solutions are mobile, allowing employees to use the same devices they use in their daily work to stay connected so everything can be tracked in real time. For example, if you phone number list are the manager or owner of a plumbing business with several vans and employees, here's how an FSM tech solution would work: The system would notify employees of a new work.



Order and provide them with all information and customer history. It then monitors which employee took which delivery truck and tools. At the same time, available tools are visible in the central database. The next work order is then sent to available workers to pre-select available vehicles and tools. Throughout the entire process, information on energy/fuel consumption, productivity, first repair and all other indicators is collected.